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GDPR Compliance

Your data protection rights

Our Commitment to GDPR

glacier-node is committed to protecting your personal data and respecting your privacy rights in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

glacier-node acts as the data controller for personal information collected through this website and our services. This means we determine the purposes and means of processing your personal data.

Contact details:
glacier-node
47 Riverside Gardens
London, SW12 8NP
United Kingdom
Email: [email protected]

Your Rights Under GDPR

Under data protection legislation, you have the following rights:

Right to Be Informed

You have the right to be informed about how we collect and use your personal data. This is provided through our Privacy Policy and this GDPR information page.

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond within one month of receiving your request.

Right to Rectification

You have the right to request that we correct any inaccurate personal data we hold about you. We will respond within one month.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purpose it was collected, or when you withdraw consent.

Right to Restrict Processing

You have the right to request that we limit the way we use your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects. We do not currently use automated decision-making processes.

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided above. We may need to verify your identity before processing your request. There is generally no charge for exercising your rights, but we may charge a reasonable fee if your request is clearly unfounded or excessive.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our standard retention periods are:

  • Client and pet records: Duration of relationship plus 6 years
  • Enquiry data (no booking made): 2 years
  • Marketing consent records: Until consent is withdrawn, plus 1 year
  • Website analytics: 26 months

International Transfers

We do not routinely transfer personal data outside the United Kingdom. If any transfer becomes necessary, we will ensure appropriate safeguards are in place as required by data protection legislation.

Security Measures

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure data storage with access controls
  • Staff training on data protection
  • Regular security assessments
  • Incident response procedures

Complaints

If you are not satisfied with our response to any data protection concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk

Updates

This GDPR information page is reviewed and updated as necessary to reflect changes in our practices or legal requirements.

glacier-node

Professional pet care services built on trust, expertise, and genuine love for animals.

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Contact

47 Riverside Gardens
London, SW12 8NP
United Kingdom

[email protected]

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