Introduction
glacier-node is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
Information We Collect
We may collect the following types of information:
- Name and contact details (email address, postal address)
- Information about your pets (name, breed, age, health conditions)
- Service preferences and booking history
- Technical data (IP address, browser type, device information)
- Usage data (pages visited, time spent on site)
How We Use Your Information
We use your personal data for the following purposes:
- To provide and manage the pet care services you request
- To communicate with you about bookings, updates, and enquiries
- To improve our website and services
- To comply with legal obligations
- To send service-related communications (with your consent, marketing materials)
Legal Basis for Processing
We process your personal data based on:
- Contract performance (to deliver services you have requested)
- Legitimate interests (to improve our services and communicate with you)
- Legal compliance (to meet regulatory requirements)
- Consent (for marketing communications, which you may withdraw at any time)
Data Sharing
We do not sell your personal data. We may share information with:
- Service providers who assist with our operations (payment processors, email services)
- Veterinary professionals when required for your pet's care
- Legal authorities when required by law
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically for the duration of our business relationship plus six years for legal and accounting purposes.
Your Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to or restrict processing of your data
- Data portability
- Withdraw consent at any time
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
glacier-node
47 Riverside Gardens
London, SW12 8NP
United Kingdom
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website.